Introduction
This website gain-alpine.com (”Website”) is operated by Galderma SA, gainalpine@galderma.com (“Galderma”, “we”, us”) to offer to our website visitors (“you”, “your”) a a single source of proven and validated educational content, tools and resources to concerning medical aesthetics.
The privacy and security of your personal information is important to us. This Privacy Notice (“Privacy Notice”) will explain to you in a clear and comprehensive way how and why we collect, store, use and disclose your personal information (“Personal Data”) when you access our Website. If you want to find out more about how Galderma handles your Personal Data in general, please visit our corporate website and read our Privacy Policy here.

How do we collect the data and under what legal basis?

Galderma processes your personal data based on the following legal grounds, as outlined by the General Data Protection Regulation (GDPR):

  • All users
    • Consent:
      We may process your Personal Data, based on your explicit consent. By accepting our optional cookies, you provide your consent to further data processing for user tracking purposes accordingly.
    • Legitimate Interest:
      We may also process your Personal Data based on our commercial interest to ensure the functionality and security of the Website using non-optional cookies.
  • HCPs
      • Consent:
        • By registering with the Website, you consent to the processing of your data for the purpose of creating an account and having full access to the medical resources that are available on the Website.
        • By subscribing to our newsletter, you consent to the processing of your data for the purpose of sending direct communications, including informational updates, awareness campaigns, and promotional materials

        We may process your Personal Data that you might provide us with to grant you access to personalized content related to your professional development and awareness (e.g., viewing educational content, product details, or clinical studies). You may withdraw your consent at any time by contacting us. When you are asked to provide Personal Data, you may decline. But if you choose not to provide data that is necessary for us to provide you with additional services, we may not be able to provide you with such information.

    What personal data do we collect and why?

    The Website is intended for healthcare professionals (HCPs) use only. Insofar as Personal Data is collected on our pages, this only takes place if the processing of the data is permitted by legal regulations and – where necessary – the user has consented to the processing to get full access to medical resources and/or to personalized content related to their professional development and awareness (e.g., viewing educational content, product details, or clinical studies).
    We may collect the following Personal Data:

        • All users
          • Website use data: Depending on your cookie preferences, certain data might be generated automatically from your use of the Website, such as time and date of login, IP address, your browser type and version, language preference, content request, status of access/Http status code, transferred volume of data, website requesting access, the internal path analysis and/or other parameters regarding the user’s operating system and computer environment, browser plug-in types and versions, operating system and platform and other data transmitted via cookies. This data is collected and used only in an aggregated and not immediately identifiable manner. Please see our Cookie Policy here for further details on our use of Cookies
        • HCPs
          The following Personal Data that you might provide us with to register with the Website and/or to subscribe to our newsletter
          • Identification information and contact details, such as your full name, country of residence and email address.
          • Professional information such as your specialty

    Personal data of children

    This Website is intended for adult use only. We do not knowingly collect Personal Data from anyone under the age of 16 through this Website. We assume that any person who provides their Personal Data through this Website is 16 years of age or older. If we learn that we have collected any Personal Data from a child under the age of 16, we will take steps to delete such information promptly.

    With whom do we share your Personal Data

    In principle, we do not share or disclose your Personal data with any third party. As an exception, we may disclose your Personal Data to other Galderma affiliates and certain third parties, acting for and on our behalf as data processors who provide us with various business services, including but not limited to: authentication services, professional services, information technology services and related infrastructure, customer service, e-mail delivery. All Galderma affiliates and any third-party service providers are only permitted to use such data to the extent strictly necessary for the purpose of performing services on our behalf and in accordance with all applicable data protection legislation.

    Some of our affiliates and the third parties who provide services to us may be located outside your country of residence. As a result, your Personal Data could be transferred to third countries where the local privacy laws may not provide an adequate or essentially an equivalent level of data privacy as the one afforded in your country of residence.

    We will ensure that any third party recipients located in countries outside your country will comply with applicable local privacy laws and regulations and require such parties to implement appropriate safeguards, as amended or replaced at any time, or any other legally approved transfer mechanism, as well as implement any supplementary measures, as may be required by law or deemed necessary by Galderma, to ensure the security of the processing as well as to ensure that an adequate or essentially equivalent level of data protection is afforded by the importing entity, taking into account the factual circumstances of the transfer(s) in question

    How long will we keep your Personal Data

    We will keep your Personal Data only so long as we need it to provide the relevant services to you and to fulfill the purposes described in this Privacy Notice. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information or at your request, your Personal data will be securely and permanently disposed or rendered completely anonymous.

    Please note that to the extent your data is shared with third party controllers, such as Google or Apple platforms, such data will be retained and processed in accordance with such party’s privacy policies.

    What are your data protection rights?

    Depending on your residency and subject to certain exceptions, you may make the following requests with respect to your Personal Data in accordance with applicable law:

        • Information/Access: You have the right to confirm with us whether your Personal Data is processed, and if it is, to request access to that Personal Data including the categories of Personal Data processed, the purpose of the processing and the recipients or categories of recipients. We do have to take into account the interests of others, and if you want to request more than one copy we may charge a fee.
        • Correction: You may have the right to rectify/delete inaccurate or incomplete Personal Data concerning you. In particular, you have the right to have inaccurate, incomplete, misleading or outdated Personal Data amended, variated, modified or deleted.
        • Restriction: You may request that Galderma restrict the way it processes your Personal Data.
        • Right to Object: You may object to the way Galderma processes your Personal Data.
        • Right relating to automated decision-making: In certain circumstances you may request human intervention in relation to an automated decision so that you can express your view and to contest the decision. However, please note that we do not take individual decisions based solely on automated processing which may produce legal effects concerning you or similarly significantly affect you in relation to the Services. Please note that even during the simulation process there is human intervention.
        • Right to withdraw consent. If we have obtained your consent to process your Personal Data, you have the right to withdraw your consent at any time. Your withdrawal will not affect the lawfulness of the processing carried out before you withdrew your consent.

    If you wish to exercise any one of your privacy rights, or request additional information or make a complaint about the processing of your data, you may contact our Privacy Office by email at: privacy.office@galderma.com; alternatively, you may contact our Swiss office in writing at Galderma SA, Zählerweg 10 6300 Zug or write to the relevant Galderma entity in your country of residence.

    We will require appropriate evidence of your identity or to be provided with additional relevant personal information based on your relationship with us before we are able to act on your request in circumstances where the Personal Data, we have in our systems is insufficient detail to identify you or reply to your request. If you are submitting a request on behalf of someone else, it may be necessary that we verify your authority to submit such a request. You may therefore be asked to provide signed confirmation that you are permitted by the data subject or by law to submit such a request.

    If we do not satisfy your request, depending on your jurisdiction, you may also have the right to lodge a complaint with a data protection authority in your country of residence. If you are based in the EU/EEA, the competent Data Protection Authority’s contact details may be found here. If you are based in the UK, you may contact ICO here. If you are based in Switzerland, you may contact FDPIC here.

    Changes to this Privacy Notice

    From time to time, we may update this Privacy Notice. Any changes will become effective when we post the revised Privacy Notice on the Website. Your use of the Website following these changes means that you are informed of the revised Privacy Notice. Please refer to this page from time to time to review these and new additional information.

    Last updated: February 2025